FAQ
Straight answers.
Everything brands ask us before they switch. Still curious? Call 1 (406) 214-3806.
01
Getting started
How fast can we start shipping with Big Sky?
Get shipping in as little as two weeks from a signed agreement. Once your inventory arrives, you can be live in 5 days.
What does onboarding look like?
Five steps over about 14 days: kickoff, integration, warehouse prep, receiving and go live. Your account manager runs the plan and watches week one closely.
Will we have a dedicated account manager?
Yes. Every client is assigned a dedicated account manager, a real person who knows your products and your packout.
How do I get a quote?
Fill out the form at the bottom of any page. Tell us about your orders and we’ll send a quote and a go-live plan.
02
Shipping & accuracy
What percentage of orders ship same day?
99%+ of orders ship same day with a noon cutoff, and 97.9% with a 2 PM cutoff.
What are Big Sky’s operating days?
We operate 7 days a week.
How accurate is your fulfillment?
99.98% shipment accuracy. Your customers get exactly what they ordered.
How many orders does Big Sky ship?
1.5M+ shipments a year and 7.5M+ all-time.
03
Services
What services does Big Sky offer?
Ecommerce fulfillment, subscription and kitting, B2B and retail replenishment, food and beverage, receiving and storage, returns, integrations and a real-time WMS portal.
Does Big Sky offer refrigerated storage?
Yes. Refrigerated storage is available for food, beverage and other temperature-sensitive products, with lot tracking and FIFO/FEFO rotation.
Can you handle food and beverage products?
Yes. We offer lot tracking, FIFO/FEFO rotation and refrigerated storage.
Do you support B2B, wholesale and retail orders?
Yes. Case and pallet orders and big-box replenishment ship from the same inventory as your DTC orders, with EDI capabilities for retail partners.
Do you build subscription boxes and kits?
Yes. Big Sky started as a subscription box. Kits built right the first time, box drops shipped on schedule.
Do you handle returns?
Yes. Returns are received, inspected, and restocked or set aside, with status visible in the portal.
Do you inspect inventory when it arrives?
Yes. Inbound is counted, checked in and quality-controlled on arrival before it is put away and made available to sell.
04
Integrations & tech
Which sales channels do you integrate with?
Shopify, BigCommerce, WooCommerce, Amazon, TikTok Shop, Walmart and eBay connect directly to our WMS.
Do you integrate with TikTok Shop?
Yes. TikTok Shop connects alongside every other channel in your account, so all orders flow into one place.
Can I see my inventory and orders in real time?
Yes. One login to our WMS portal shows real-time inventory, orders, shipments and itemized invoices.
What if I don’t see my platform?
Fill out the form below and tell us what you sell on. We’ll confirm how we connect.
05
Pricing
How does Big Sky price fulfillment?
Every client gets a custom quote based on volume and product. Every invoice line is labeled and explained.
What appears on my invoice?
Receiving, storage, pick and pack, packaging, postage and any special projects like kitting or relabels, each itemized and quoted up front.
06
Locations
Where are your warehouses?
Bonner/Missoula, MT (MSO), Charlotte, NC (CLT) and Las Vegas, NV (LAS), giving West, Mountain and East Coast coverage for faster ground delivery.
Can I split inventory across warehouses?
Yes. Splitting inventory across our nodes ships orders in fewer zones and reaches customers faster by ground.
07
Company
Who founded Big Sky Fulfillment?
Patrick Claytor, Founder and CEO, started Big Sky Fulfillment in Missoula, Montana in 2016.
What is Big Sky Fulfillment’s mission?
Our mission is to fulfill our clients’ aspirations.
Is Big Sky hiring?
Open roles in MSO, CLT and LAS are posted on Indeed.