How we onboard
Signed to shipped in two weeks.
A written plan, a dedicated account manager from day one, and live in 5 days once your inventory lands.
14
Days · 5 steps · 1 team
The plan
Day by day.
Five steps, and who does what in each.
Day
14/14
Step 01 · Days 1–2
Kickoff
Agreement signed. You meet your account manager and get the written go-live plan.
We do
- Assign your dedicated account manager
- Run the kickoff call
- Share the go-live plan
You do
- Sign the agreement
- Join the kickoff call
- Communicate your packout
Step 02 · Days 3–4
Integration
Your sales channels connect to our WMS and SKUs sync in automatically. We set up shipping methods and your portal, then run test orders end to end.
We do
- Set up shipping methods
- Run test orders
- Set up the WMS portal
You do
- Connect channels to the WMS
Step 03 · Days 4–7
Warehouse prep
The floor team learns your packout. Locations are set and your inbound is scheduled.
We do
- Train the team on your packout
- Set up storage locations
- Schedule the inbound
You do
- Book your inbound shipment
Step 04 · Days 8–11
Receiving
Inventory arrives, is counted, put away and made available to sell.
We do
- Receive and count inventory
- Put away and make available
- Flag any discrepancies
You do
Nothing. We’ve got it.
Step 05 · Days 12–14
Go live
First orders ship. Your account manager watches week one closely.
We do
- Ship your first orders
- Monitor week one closely
- Hand off portal logins
You do
Nothing. We’ve got it.
Before kickoff
What we need from you.
01
Channel access
Admin or app access for Shopify, Amazon, TikTok Shop and any other channels. Your SKUs sync in automatically.
02
Packout specs
Boxes, inserts, branding: how an order should look opened.
03
Inbound details
What’s shipping to us, how much, and when it leaves.
04
Go-live expectations
Your launch date, expected order volume and anything special about week one.
After day 14
Live is just the start.
Same account manager
The person who onboarded you stays with you.
Real-time portal
Inventory, orders and shipments, live.
Itemized invoices
Every line labeled. We walk you through the first one.
FAQ
Onboarding questions.
How fast can we really go live?
As little as two weeks from a signed agreement. Once your inventory arrives, you can be live in 5 days.
Who runs our onboarding?
Your dedicated account manager, assigned on day one and still with you after go-live.
Which channels can you connect?
Shopify, BigCommerce, WooCommerce, Amazon, TikTok Shop, Walmart and eBay connect directly to our WMS.
What slows onboarding down?
Usually late inbound inventory or missing channel access. Have the checklist ready and we can move fast.